POSTAGE & PACKAGING

​PROCESS TIME

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The time I need to prepare an order varies. The majority of Mooi Jewellery is handmade to order and can generally take 1-3 weeks to make. However there are some items which I have already handmade, and these are ready to post. These can be found on the Handmade & Ready To Post page. For specific details, see individual product pages or contact me at mail@mooi.biz. 

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The despatch times quoted are from receiving the order and any approved requirements (e.g. size or personalisation), until the despatch of the finished order.

 

If timescale is an issue, please contact me prior to placing the order. I will always do my best to help.

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PACKAGING

All packaging is made from eco-friendly materials that can be recycled or are natural and bio-degradable materials.

 

Your jewellery will come beautifully presented and ready to gift in either an eco-friendly Mooi branded jewellery gift boxes (FSC®-certified cardboard), gift pillow box with bow or cotton pouch.

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These are wrapped in eco-friendly tissue paper and packed in a cardboard postal box (which of course, is also eco-friendly).

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Gift wrapping is available upon request. If you would like your piece gift wrapped, please contact us for more details.

 

Items can be sent to the gift recipient’s address at your request.  A different delivery address can be added at checkout.

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POSTAGE

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All orders to the UK are sent by a Royal Mail service, either by: Tracked 24 or Special Delivery (next day service which requires a signature). Please refer to each product page for details.

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All orders outside the UK are sent by a Royal Mail International Tracked & Signed.

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Unfortunately, Mooi Jewellery can’t be responsible for any customs taxes due in the country of destination. Please check local rules before purchasing.