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Mooi

Personalised Silver Jewellery

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Mooi Products

Handprint Jewellery

Fingerprint Jewellery

My Silver Art Jewellery

Mini Masterpiece Jewellery

Paw Print Jewellery

Little Message Jewellery

Name Tag Jewellery

Kiss Print Jewellery

U & Me Jewellery

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About Mooi

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FAQ’s

Why choose Mooi?

How long does it take to make my personalised jewellery?

I am in a hurry! Could I get my order quickly?

Is the text engraved on the jewellery?

Are my children too old or too big now for Hand/Footprint jewellery?

Is the Hand/Footprint kit safe?

Do I need to let you know which print I would like?

I already have prints. Can you use them?

I love my Hand/Footprint jewellery and want to order more. Can I use the same prints?

Is the Fingerprint impression kit safe?

How old should my baby be to take a Finger impression?

What is the process for Fingerprint jewellery?

I love my Fingerprint jewellery and want to order more. Do I need to make another impression?

What is the process for 'Mini Masterpiece' and Handwritten Jewellery?

What is your jewellery made from?

How do I care for Sterling silver (.925)?

How do I care for 9ct Gold?




How do I care for 9ct Gold?

Proper storage is important for gold jewellery as it can scratch and dent, so it is important that you not jumble all of your jewellery together – instead each piece should be stored so it does not come in contact with another piece of jewellery. A fabric lined jewellery case or a box with compartments and dividers works well, but if you prefer to use an ordinary box, each piece should be kept in a soft cloth pouch or wrapped in a soft cloth.

The best way to clean gold jewellery yourself is to rub gently with a soft cotton cloth or flannel to help remove tarnish. Clean jewellery regularly to help prevent tarnish and keep it scratch free. If you need to wash your gold jewellery do so in mild soapy warm water (washing up liquid is fine) and a soft brush. Rinse in warm water and dry thoroughly before storage.

Do not let your jewellery come into contact with chemicals (household cleaners containing chlorine) as these will damage it over time.





Why choose Mooi?

Mooi is a independent English company, which cares for every customer and the environment. Mooi has been creating jewellery since 2001. We provide expertise with a fast and friendly service. All of Mooi Jewellery is handmade and finished to a high standard. We offer a range of Sterling silver products including: fingerprint jewellery, handprint jewellery and hand-stamped personalised jewellery.


How long does it take to make my personalised jewellery?

This will depend on the item(s) being ordered. Some items will only take a couple of days to make and despatch, where as other items will take up to 14 days (once Mooi has received your order and any prints or pictures that may be required). This may be longer at busier periods. If you require your item(s) for a specific date or quicker, please make an enquiry and Mooi will do everything to help. If you have left it too late, Mooi also offers Gift Voucher, Fingerprint Gift Packs and Foot/ Handprint Jewellery Gift Packs. Mooi also offers an Express Service on some items. There are only a few Express Services available per week at an additional cost of £15 per item.


I am in a hurry! Could I get my order quickly?

There are two options available for orders that are required quickly.

1. Mooi offers an Express Service on some items. There are only a few Express Services available per week at an additional cost of £15 per item. This will guarantee your item is despatched to you within 5 working days from receipt of any prints or artwork. The item will also be despatched by Royal Mail Special Delivery, which is a next day before 1pm service.

2. As an alternative you may purchase either Mooi Gift Vouchers, Fingerprint Gift Kit Pack or a Hand/Footprint Gift Kit Pack. These Gift Kit Packs provide the lucky recipient with all the necessary kit and information required for taking the impression or print and returning the prints for creating the charm. The recipient may also choose the shape and if they wish to upgrade the size and add any additional jewellery. (Size upgrade and additional jewellery may be paid for with Mooi vouchers or additional payment). The Gift Kit Packs are £3.50 each and may be sent to a different address.


Is the text engraved on the jewellery?

No.

All products in the U & Me Jewellery range are stamped by hand with individual metal punches. The letters and numbers may be slightly mis-aligned, but we feel that this gives a ‘quirky’ and ‘organic’ feel, making each item unique.

Products in the Fingerprint, Handprint, My Silver Art, Mini Masterpiece, Paw print, Little Message, Name Tag and Kiss ranges are either prints with a selected font style on the front of the charm or are inscribed by hand on the back of the charm.

Are my children too old or too big now for Hand/Footprint jewellery?

No! We can use prints from any age or size (newborn babies through to adults).  All prints are miniaturised to fit the charm, which means that no hand, foot or paw is too big.

Is the Hand/Footprint kit safe?

Yes. It is not only safe, but also mess free and quick to use. It is actually the process that Maternity Wards in USA use for ID purposes.

You will receive an inkless towelette and a special piece of paper. The towelette is wiped over the area to be printed and then pressed against the paper for 5 seconds. The special paper then develops a print of the area.

Do I need to let you know which print I would like?

If you have a preference could you make a note of this when returning. If you do not have a preference, the print that we feel will give the best results will be used.

I already have prints. Can you use them?

Yes. We can work with prints you already have of hands and feet. Scan the print, save as a jpeg in full colour and email to: mail@mooi.biz.

I love my Hand/Footprint jewellery and want to order more. Can I use the same prints?

Mooi returns all prints and the stamp used to create the silver print with the finished order and Mooi keep the ‘negative’ for 2 years. If you wish to re-order please supply your old order number.

Is the Fingerprint impression kit safe?

Yes, it is made from non toxic materials and we have never experienced anyone having any issues with it, we have used it on our own family! We would however recommend that you wipe fingers after use. It must be your decision to use the impression kit and Mooi cannot accept liability for any problems encountered whilst using it. Please do not leave children alone which the kits as they may be a chocking hazard.

How old should my baby be to take a Finger impression?

Finger impressions may be taken at any age, although babies up to the age of 6 months tend not to have developed a defined fingerprint. Our impression kits pick up the finest of detail so if you can see detail in your mould you will see it in silver. Without a defined fingerprint this would produce a 'dimple'.

Every baby is different and so I would recommend that you first look at the fingers and thumbs to see if there is a clear print. If not, a impression of the nail part of the finger may be made or the hand and footprint range are a beautiful alternative.

What is the process for Fingerprint jewellery?

Upon receipt of your order, you will be sent an impressions kit. This kit contains a two part 'putty' compound to take the impression. Taking the prints is a simple process which will take 5 minutes and you will be provided with step by step instructions. You will then return the impressions in the pre-paid envelope along with the order form.

Your unique piece of jewellery will then be created in the Mooi studio. Each piece is made by hand to the highest standard using a Sterling Silver metal clay. The ‘clay’ is made up of tiny particles of recycled silver held together in an organic binder. When the ‘clay’ is fired in a kiln it burns off the binder and the silver particles sinter together, leaving Sterling Silver .925.

After firing, your jewellery is finished and polished by hand.

Once complete your unique piece of jewellery will be packaged in its own presentation box and sent by Recorded or Royal Mail Special Post. The whole process usually takes between 2-3 weeks, longer at busier periods and when hallmarking is required. (Note: Hallmarking is only required on silver items weighing 7.78 gram and over, and so most charms do not require this).

I love my Fingerprint jewellery and want to order more. Do I need to make another impression?

Mooi returns all finger impressions with the finished order, and so if you wish to re-order you would either need to make another print or you can return the original impression.

What is the process for 'Mini Masterpiece' and Handwritten Jewellery?

Once your order has been placed you may either post your artwork or handwritten message or you may scan it, save as a jpeg and email to: mail@mooi.biz

Ideally the artwork should be in black and white and no larger than A4 in size, however I can work from coloured drawings but some of the detail could be lost. The simpler the artwork, the better the finished piece. Thicker lines are also better because it will be reduced in size. Please try to ensure that there are no bends or creases in the paper as this could affect the finished piece.

As soon as this is received, I will begin the process of transforming it into a piece of fine jewellery that you will be able to cherish and wear forever. Any artwork that requires editing (eg it was in colour ) I will email a proof for approval before continuing. The whole process takes about 2-3 weeks, longer at busier periods.

What is your jewellery made from?

All our jewellery is made from Sterling Silver .925.

Items weighing over 7.78 grams are hallmarked by the Birmingham assay office. Items below 7.78 grams are not routinely hallmarked although this can be arranged should you wish.

Please note that most of Mooi items do not weigh over 7.78 grams and so do not require hallmarking.

How do I care for Sterling silver (.925)?

If sterling silver jewellery is left open to the air for a long time it will start to tarnish and turn black. The best place to store sterling silver jewellery is in an airtight bag, inside its own jewellery box. Store away from wood, coins, wool and rubber - these items can all speed up the tarnishing process of sterling jewellery. Ensure you clean jewellery before storing it away for a long period of time. This will remove any oils or dirt that has built up on the item.

The best way to clean silver jewellery is to rub gently with a soft cotton cloth or flannel to help remove tarnish. Clean jewellery regularly to help prevent tarnish and keep it scratch free. If you need to wash your sterling jewellery do so in mild soapy warm water (washing up liquid is fine). Rinse in warm water and dry thoroughly before storage.

Mooi also sells a handy silver jewellery polishing cloth.

Wearing regularly helps to prevent tarnishing of sterling silver jewellery. In addition, clean jewellery often, and avoid contact with makeup, perfume, hair spray and chlorine, as these substances can all damage sterling silver jewellery.