Returns & Refund Policy

Return of Goods:

We will refund you, or replace any item returned to us within 14 days of receipt, in as new condition, unused and in original packaging including all labels and tags etc. Postage to cover the cost of returning goods, for exchange or refund, is the responsibility of the customer. We can arrange a collection on your behalf for a small fee so please call for details. Please clearly label all returns to ‘Returns Department'. You should also remember to include your name, address, daytime telephone number and a covering letter explaining why you are returning goods and what you would like us to do; exchange or refund? With any returns (we reserve the right not to refund any item returned that is not in new condition or after the 14 day period).

Refunding of money:

Although debits are a rapid transaction by Payment Service Providers, please allow 10 working days for your account to be credited. This is due to the process of refunding and not any delay on our part.